Menu

Court rental and facility use

About These Terms & Conditions

These Terms & Conditions outline the policies, rules, and expectations for all guests, players, and members who use the facilities operated by Padel Pro. They are designed to ensure a fair, enjoyable, and safe experience for everyone across our branches. By booking a court or engaging in any activity at our venues, you agree to comply with these guidelines. Please take a moment to review them carefully before your visit.

TEAM PADEL PRO DMCC is a private company registered under the laws of the United Arab Emirates, with its registered business address at:

Padel Pro Head Office
Unit No: 4577 DMCC Business Centre
Level No 1, Jewellery & Gemplex 3
Dubai, United Arab Emirates

Team Padel Pro DMCC owns and operates the following licensed establishments, hereinafter referred to as “The Club”, which collectively serve as registered facilities and authorised venues for its business activities:
  1. PADEL PARTNERS FZ LLC
    – Commonly known by the brand name Padel Pro Jumeirah Park
    – Branch Address: Garn Al Sabkha Street, within Sportsmania Complex, Dubai, UAE
  2. TEAM PADEL PRO FACILITIES MANAGEMENT LLC
    – Commonly known by the brand name Padel Pro One Central
    – Branch Address: Padel Pro One Central, Parking 1, The Trade Centre Apartments Block C, One Central, DWTC, Dubai, UAE
  3. TEAM PADEL PRO AL QUOZ SPORT LLC
    – Commonly known by the brand name Padel Pro Al Quoz
    – Branch Address: Padel Pro Al Quoz, Warehouse SO1, Al Marabea St., Industrial Area 2, Al Quoz, Dubai, UAE
By using the facilities owned and operated by Team Padel Pro DMCC, whether through court bookings or for any other purposes, you acknowledge and agree to the following terms and conditions:
  1. RESERVATIONS POLICY
    1. CALL OR MESSAGE TO BOOK: Reservations are required to book courts. Court availability cannot be guaranteed for walk-ins.
    2. BOOKING CONFIRMATION: A reservation is considered confirmed once payment is successfully processed and the confirmation message with booking details has been received.
      By confirming a booking, the person making the reservation agrees that all individuals in their group will adhere to these Terms & Conditions. It is the responsibility of the booking holder to ensure all participants comply with The Club’s policies.
    3. TIMELY ARRIVAL: Clients are required to arrive 5-10 minutes before their booking to ensure a smooth start and to avoid impacting subsequent bookings. Late arrivals may result in shortened session times, and in the case of missed bookings, the full booking charge will still apply.
    4. TIMELY EXIT: Clients must vacate the court promptly at the end of their session to avoid delaying the next booking. Before leaving, all personal items, balls, and other clutter must be cleared from the court and seating areas. This ensures a smooth transition for the next players. Late exit on the court will result in extension charges based on the standard reservation rates. Repeated disregard for this policy may also affect future booking privileges.
    5. DRESS CODE: To ensure safety, comfort, and professionalism on court, all clients must adhere to The Club’s dress code. Proper attire promotes optimal performance and reflects the club’s standards. Clients not in compliance will be denied court access. Clients who do not comply with the dress code will not be allowed entry onto the court.
      1. Approved Attire
        Clients must wear athletic clothing designed for racquet sports, such as:
        1. Sports T-shirts or dri-fit tops
        2. Athletic shorts, skirts, or leggings
        3. Sports bras or tanks (for women, with appropriate coverage)
        4. Non-marking Padel or Tennis shoes
      2. Footwear Requirements
        Closed-toe, slip-resistant athletic shoes are mandatory. Footwear not designed for sports is not allowed.
      3. Prohibited Attire The following are examples of clothing and footwear not permitted on court:
        1. Jeans or denim shorts
        2. Casual or fashion dresses and skirts
        3. Cargo pants, chinos, or trousers not designed for sports
        4. Leather shoes or loafers
        5. Lifestyle sneakers (e.g., Converse, Vans, or designer sneakers not made for sport)
        6. Office wear, everyday casual clothing, or any attire that restricts mobility
        7. Any open-toed or non-athletic footwear
      4. Going shirtless is not allowed, whether on the courts or anywhere within the club premises.
        5. Clients are expected to arrive in appropriate attire or change before entering the court area. Compliance with this policy is mandatory and will be monitored by staff.
    6. RETRUN OF RENTED EQUIPMENT: All rented equipment, such as Padel rackets, must be returned to the reception immediately after use and in the same condition it was issued. As the property of Team Padel Pro DMCC, rented items must remain within The Club premises at all times.
      Rentals are processed exclusively through reception, where clients are required to complete and sign a rental form both before and after the session. Any equipment provided without this formal process or outside the reception area will be treated as complimentary.
      Clients are liable for any loss, failure to return, or intentional damage to club equipment. A replacement fee of AED 200 per racket will apply in such cases.
  2. PAYMENTS & REFUNDS POLICY
    1. PAY BEFORE PLAY (Services): All court reservations must be fully paid before the start of each booking.
      1. New Clients are required to pay in advance via our Payment Link to reserve a court.
      2. Known Clients are allowed to pay at reception before their reserved court booking time.
    2. PAYMENT UPON PURCHASE (Products): All merchandise purchases must be paid in full at the time of sale. No reservations or instalment payments will be accepted.
    3. NO CREDIT (Services & Products): All payments must be settled in full before availing of any service or product. No credit arrangements will be allowed.
    4. NO CASH REFUNDS (Services & Products): Refunds will be issued as Money Vouchers (Club Credit) that can be used to pay for future bookings or shop purchases.
      1. Money Voucher Terms:
        1. Validity: Money Vouchers are valid for 12 months from the date of issuance.
        2. Non-Transferable: Vouchers can only be used by the originalrecipient and cannot be transferred to others.
        However, in cases where the service could not be provided due to facility related issues, clients may opt for a full refund. Refunds or credits will be issued to all individuals who made a personal payment under the booking in accordance with the applicable terms.
      2. Third-Party Application Refunds:
        Refunds for bookings made through third-party applications such as ClassPass and 1Fit cannot be processed by The Club, and clients must contact the respective providers directly for any refund requests.
    5. MODES OF PAYMENT: Payments are only accepted through the following official channels:
      1. Cash – Pay at Reception
      2. Card – Pay at Reception
      3. MamoPay – Payment Link
      4. Playtomic – Booking Application (3rd Party)
      5. ClassPass – Health & Lifestyle Application (3rd Party)
      6. 1Fit – Health & Lifestyle Application (3rd Party)
      7. Bank Transfer – B2B Clients
      8. Cash/Cheque Deposit – B2B Clients
      Payments made outside these official channels are considered invalid.
  3. CANCELLATIONS POLICY
    1. ADVANCE BOOKINGS (12-HOUR NOTICE PERIOD)
      Bookings made a day or more in advance must be cancelled at least 12 hours before the reserved time
    2. SAME-DAY BOOKINGS (1-HOUR NOTICE PERIOD)
      Bookings made on the same day must be cancelled within 1 hour of receiving the booking confirmation
    3. RE-BOOKINGS DUE TO LATE CANCELLATION:
      No cancellation notice will be granted for re-bookings after an initial late cancellation. If a booking is cancelled at any time after an adjusted booking schedule, the full charge for the booked service will apply, or 1 voucher will be deducted from your applicable package.
    4. CHARGES ON NO-SHOWS AND LATE CANCELLATIONS:
      1. NO SHOW: A No-Show occurs when a client fails to arrive for their scheduled booking without prior cancellation or notice. In this case:
        The full booking amount will be charged or one voucher will be deducted from the client’s package.
        The session cannot be rescheduled or refunded.
      2. LATE CANCELLATION: A Late Cancellation occurs when a client cancels after the allowed notice period. In this case:
        The full booking amount will be charged or one voucher will be deducted from the client’s package.
        The session cannot be refunded.
        The cancellation and no-show policy applies to all individuals listed under the booking.
        If multiple participants are named, any penalties or deductions will be distributed accordingly. However, if the booking is made under a single name, the listed client will be solely responsible for all charges.
    5. DISPUTED CHARGES & REFUND REQUESTS
      For any payment disputes, including claims of incorrect charges (such as for noshows or latecancellations), clients must contact management within 48 hours of the transaction. This allows time to investigate and resolve the issue promptly.
      After this 48-hour window, all charges will be deemed final, and no refunds or adjustments will be made. Clients re encouraged to review their charges promptly and reach out within the specified period for any concerns.
    6. WAIVERS ON CANCELLATION CHARGES
      1. FIRST-TIME CANCELLATION FOR LOYAL PLAYERS As a courtesy to our regular players, The Club offers a one-time exemption from cancellation charges under the following conditions:
        1. Eligibility – This exemption is available only to loyal playerswho have a consistent booking history with The Club. Management will determine eligibility based on the frequency and reliability of past bookings.
        2. Loyal Player – Must have completed at least 10 bookings in the last 3 months
        3. One-Time Use Only – This exemption can only be used once per client. Future cancellations will be subject to the standard cancellation policy.
        4. Advance Notification Required – The client must inform The Club before the scheduled booking to request this exemption.
        5. Subject to Management Approval – The Club reserves the right to approve or deny the request based on the player’s history and circumstances.
        Note: This exemption is a privilege, not a guarantee, and is granted at The Club’s discretion to maintain fairness for all clients.
    7. CANCELLATIONS DUE TO MEDICAL EMERGENCIES
      In the case of a medical emergency that prevents a client from attending their booked session, a request for cancellation without penalty may be considered only if the following conditions are met:
      1. Timely Notification – The client must inform The Club as soon as possible and before the scheduled booking time. Requests made after the missed booking will not be accepted.
      2. Official Medical Proof Required – A valid medical certificate from a licensed healthcare provider must be submitted within 24 hours of the missed session. The document must confirm the client’s inability to participate on the scheduled date. Requests submitted after the missed booking will generally not be accepted. However, in exceptional cases where the client was unable to notify The Club beforehand due to a severe medical emergency, the management may assess the situation and grant a special exemption.
      3. Review and Approval by Management – The Club reserves the right to assess the validity of each claim and approve or deny requests at its sole discretion. A history of frequent last-minute cancellations may result in the rejection of future requests.
      4. Non-Transferability of Exceptions – Medical-related cancellations apply only to the affected individual. If a client books a court for a group and one or more participants cannot attend due to medical reasons, the booking will remain valid for the remaining participants. The client may choose to proceed with the booking or make necessary adjustments within The Club’s standard cancellation policies.
      5. Rescheduling or Club Credit Instead of Refunds – If the request is approved, the client will receive a Money Voucher for the full booking amount, valid for future use. No cash refunds will be issued.
      Note: Any attempts to abuse or falsify claims (such as submitting fake medical documents) will result in permanent suspension of booking privileges.
  4. RETURNS & REPLACEMENT POLICY
    1. FOR PRODUCTS (Pro Shop Merchandise):
      1. 7-DAY RETURN & REPLACEMENT (Unused Items):
        1. Items must be in original packaging, with tags attached, and in brand-new condition.
        2. Any cost difference between the returned and replacement item must be paid by the client.
        3. If the replacement item costs less, a money voucher will be issued for the difference.
      2. 30-DAY SUPPLIER WARRANTY (Used Rackets):
        1. Replacement is only applicable for manufacturing defects, subject to supplier assessment.
    2. FOR SERVICES (Court Bookings & Packages):
      1. PAID BOOKINGS: Clients who cancel within the allowed notice periods will receive a Money Voucher for the amount already paid for the court, which can be used for future bookings or purchases.
      2. PACKAGE CONVERSION: Clients with an existing package who wish to switch to a different service or are unable to continue with the service linked to their package may convert their remaining vouchers into their monetary value as a Money Voucher. This voucher can be applied toward the purchase of another service or product. Any difference in cost must be covered by the client.
      3. OFFICIAL INVOICES REQUIRED: All returns and replacements require proof of purchase.
  5. FACILITY USE POLICY
    1. INTENDED USE OF COURTS: Our courts are exclusively designated for Padel activities. Venue rentals for events that include Padel and nonsporting events (such as advertisement shoots or other media productions) are available with prior approval. All venue rentals must be coordinated with management to ensure compliance with club policies. Unauthorised activities are not permitted and may result in immediate termination of the booking and additional penalties.
    2. PLAYER CAPACITY LIMITS PER COURT AND RESERVATION DURATIONS BY SERVICE TYPE
      1. Court Reservations:
        1. Full Court Booking – Doubles Court
          – Max Players: 4 players
          – Duration: 90 mins
        2. Full Court Booking – Singles Court
          – Max Players: 2 players
          – Duration: 90 mins
        3. Matchmaking
          – Max Players: 4 players
          – Duration: 90 mins
        4. Public Match
          – Max Players: 4 players
          – Duration: 90 mins
      2. Coaching Sessions:
        1. Private Lesson
          – Max Players: 1 player, 1 coach
          – Duration: 60 mins
        2. Semi-Private Lesson
          – Max Players: 2 players, 1 coach
          – Duration: 60 mins
        3. Match With A Coach
          – Max Players: 3 players, 1 coach
          – Duration: 60 mins or 90 mins
        4. Match Training
          – Max Players: 4 players, 1 coach
          – Duration: 90 mins
        5. Trainings & Clinics
          – Max Players: Minimum of 4, maximum of 6 players, 1 coach
          – Duration: 60 mins or 90 mins
      3. Club Activities:
        1. Events – The number of participants per court may vary based on the specific event, with details provided by management.
        2. Tournaments
          – Max Players: Minimum of 16 teams, 4 players per court
          – Duration: May vary based on the tournament format
        3. Americanos
          – Max Players: Minimum of 16 teams, 4 players per court
          – Duration: May vary based on the tournament format
      4. Venue Rentals:
        1. For Events Requiring Facilitation: The number of participants and any facilitation requirements (such as staff, equipment, etc.) must be disclosed to management for proper planning and approval.
        2. For Non-Facilitation Venue Rentals: If the event or rental does not require club facilitation (e.g., advertisement shoots or non-sporting events), the number of participants or attendees must still be disclosed for approval to ensure compliance with club policies
        5. Note: Booking durations may be extended upon request, subject to court availability, at a cost consistent with the standard reservation rate.
    3. NO EXTERNAL COACHES ALLOWED: Only official Team Padel Pro DMCC and The Club coaches are authorized to conduct coaching sessions on the premises. This policy is in place to maintain the quality, safety, and consistency of all training programs and is not intended to limit fair play or competition.
      Bringing in external coaches without prior written approval is strictly prohibited. Any booking found in violation of this rule will be immediately terminated without refund. This applies to the entire group under the booking—if any participant engages an unauthorized coach, the full reservation is subject to cancellation.
      Team Padel Pro DMCC and The Club reserve the right to take further action against repeated violations, including banning future bookings.
    4. USE OF OTHER DESIGNATED AREAS
      Clients are expected to use these areas responsibly and respectfully.
      1. Reception: Should be used for check-ins, inquiries, payments, and any official matters with club staff.
      2. Provided Seating: Reserved for resting between games or events. Personal belongings should not be left in these areas. Excessive socializing around the courts after a reservation that may cause inconvenience to others should be avoided.
      3. Lounge: A space to relax and socialize. Clients are expected to keep the area clean and tidy at all times. Personal bags and belongings should not be left on the seats to ensure availability for others. Excessive noise or disruptive behaviour in the lounge is not permitted to maintain a comfortable environment for all guests.
      4. Bathrooms: Clients must observe proper hygiene and leave bathrooms clean and free from personal items.
        1. Towels: The Club provides bath towels available upon request at the reception for client use, free of charge. However, these towels remain the property of The Club and must be returned after each use. Towels are not to be taken for personal use or removed from the premises. Lost or unreturned towels will incur a AED50 replacement charge.
          Clients who fail to return towels within 24 hours will be automatically charged.
      5. Dining Area: Clients must ensure that all food and drink are consumed in the designated dining area. Drinks must be kept in sealed containers or bottles to prevent spills. The Club reserves the right to prohibit certain food items that may cause excessive mess or strong odours. Clients are responsible for cleaning up after themselves and disposing of waste in designated bins.
    5. RESPONSIBILITY FOR GROUP CONDUCT:
      The client who made the booking is accountable for the conduct of all participants under their reservation. This includes ensuring that all group members follow The Club’s rules and regulations, behave appropriately, observe safety protocols, and show respect toward other facility users and staff throughout the rental period.
    6. LOST OR STOLEN PERSONAL BELONGINGS:
      Team Padel Pro DMCC and The Club cannot be held responsible for any lost or stolen items during the client’s time at the premises.
      It is the responsibility of each client and all individuals entering The Club to secure their personal belongings at all times. Personal belongings should not be left in common seating areas to avoid obstruction and discomfort to other clients. We recommend keeping valuables in the lockers or not bringing them to the courts.
      1. Lockers: The Club has lockers available upon request at the reception for clients to securely store personal belongings during their time at The Club, free of charge. Clients must return locker keys before leaving the premises. Lost or unreturned locker keys will incur an AED50 replacement charge.
        2. Clients who fail to return the locker keys within 24 hours will be automatically charged.
      While Team Padel Pro DMCC and The Club are not responsible for lost or stolen items, The Club ensures reasonable security measures, such as surveillance cameras and locker access, to help protect client belongings.
  6. SAFETY & LIABILITY
    1. PHYSICAL FITNESS:
      All participants must ensure they are physically fit to engage in the activities they have booked. If unsure about one’s ability to participate safely, it is recommended to consult with a medical professional before attending The Club.
    2. GENEREAL SAFETY GUIDELINES
      1. Facility Conduct & Safety Practices
        To maintain a safe and respectful environment, Team Padel Pro DMCC and The Club require all individuals to follow the safety guidelines outlined below while inside the facility.
        1. Wear appropriate sports attire, including non-marking court shoes, at all times.
        2. Use all facilities and equipment solely for their intended purposes.
        3. Immediately report any safety concerns, such as spills, broken fixtures, or damaged court equipment, to staff.
        4. Avoid reckless, aggressive, or unsportsmanlike behaviour that may cause harm to yourself or others.
        5. Comply with all instructions from coaches, staff, and management.
        6. Keep walkways, entrances, and courts clear of personal belongings and clutter.
        7. Food and beverages, as well as any glass containers, are not permitted on the courts or in other active areas such as the gym and bathrooms.
        8. Pets are not allowed inside the facility unless otherwise authorized.
      2. Contagious Illness Prevention
        To protect the well-being of all clients and staff, we ask that individuals:
        1. Refrain from entering the facility if experiencing symptoms of any contagious illness (e.g., fever, cough, sore throat, stomach flu).
        2. Practice proper hygiene, including regular handwashing and sanitizing.
        3. Follow any posted health and safety notices, especially during outbreaks or seasonal health alerts.
      3. Emergency Information Access
        Emergency contact numbers, nearest hospital information, and safety protocols are displayed within the facility. Guests are encouraged to familiarize themselves with these details upon arrival.
      Failure to adhere to safety guidelines may result in removal from the premises and/or loss of booking privileges.
    3. LIABILITY WAIVER:
      Team Padel Pro DMCC and The Club are not liable for any injuries, accidents, or health issues that may occur while using the courts or being present on the premises.
      This waiver of liability applies to all individuals participating under a single booking, not just the booking holder.
      By using the courts, all players acknowledge that they participate at their own risk and agree to follow the safety guidelines established by Team Padel Pro DMCC and The Club. Users are strongly encouraged to observe all safety protocols and use equipment responsibly.
    4. EMERGENCY RESPONSE – INJURY DURING PLAY
      In the event of an injury during play, the staff on the ground will provide first aid care and assist in arranging further medical help, if needed. However, Team Padel Pro DMCC and The Club are not responsible for any medical costs incurred.
      While Team Padel Pro DMCC and The Club are not liable for injuries or health issues occurring on the premises, The Club is committed to providing a safe environment. Any claims arising from gross negligence or failure to meet safety standards will be assessed.
    5. SUPERVISION OF CHILDREN:
      Children under the age of 18 must be supervised by a parent or guardian at all times. This includes ensuring that children do not engage in activities outside of their intended use and that they follow all safety regulations.
  7. DAMAGES & CLEANLINESS
    1. RESPONSIBILITY FOR DAMAGES: Clients are responsible for any damages that occur to the courts, equipment, or any other part of The Club during their booking. If damages are found after use, The Club reserves the right to charge repair or replacement costs to the individual responsible or the booking holder if responsibility cannot be determined.
    2. RESPONSIBILITY FOR CLEANLINESS: or in disarray after regular court bookings or venue rentals for events, additional cleaning fees may be applied. This includes but is not limited to leaving trash behind, uncleaned equipment, uninstalled marketing or event materials, or debris left on the courts.
  8. BEHAVIOR & CONDUCT
    1. UNACCEPTABLE BEHAVIOUR: Disruptive, unsafe, or inappropriate behaviour will not be tolerated. This includes but is not limited to, physical altercations, verbal abuse, or disruptive noise that affects other guests. We reserve the right to remove any individual or group from the premises if the behaviour is deemed inappropriate without issuing a refund for the booking.
    2. SUBSTANCE USE: The consumption of alcohol on the premises is strictly prohibited. Smoking is also not allowed inside The Club except in the outside areas designated for smoking. Any violations will result in immediate removal from The Club.
    3. FACILITY MANAGEMENT’S RIGHT TO REMOVE INDIVIDUALS: If any client or individual disrupts the environment or breaches the code of conduct, facility management reserves the right to remove any individual or group from the premises if the behaviour is deemed inappropriate without issuing a refund for the booking. This is done to ensure the safety, comfort, and enjoyment of all visitors.
      Clients removed from The Club due to misconduct may not be eligible for refunds. However, in cases where the client disputes the reason for removal, they may contact management within 24 hours for a review of the situation
  9. PARKING & ACCESS
    1. DESIGNATED PARKING AREAS: All clients must park their vehicles in the designated parking areas. Unauthorized or improperly parked vehicles may be towed at the owner’s expense.
    2. LIABILITY FOR VEHICLE DAMAGE: Team Padel Pro DMCC and The Club are not responsible for any damage, theft, or loss of vehicles or personal items left in vehicles parked on the premises. Clients are advised to lock their vehicles and store valuables securely to minimize risk.
  10. FORCE MAJEURE & RESERVATIONS MODIFICATIONS
    Team Padel Pro DMCC and The Club are not liable ffor disruptions caused by events beyond our control, including natural disasters, weather conditions, national emergencies, or unforeseen facility issues. In such cases, clients may either reschedule their booking, receive a Money Voucher, or a cash refund equal to the amount paid for the reservation.
    1. CANCELLATIONS DUE TO WEATHER CONDITIONS
      In the event of adverse weather (rain, strong winds, sandstorms, etc.), players will be informed by The Club whether their bookings can proceed despite the operational challenges or if they need to be cancelled for safety reasons.
      1. Discretionary: If the weather condition is expected to cause minor inconvenience, players will be notified and given 4 hours from their booking time to decide whether to cancel or keep their booking. If no decision is made within this period, the booking will be charged.
      2. Automatic: If the weather condition poses serious safety hazards or makes the courts unserviceable, players will be notified at least 6- 12 hours prior to their booking that the reservation is cancelled with no charge. Clients may reschedule or receive a Money Voucher for the amount paid.
    2. CANCELLATIONS DUE TO FACILITIES ISSUES
      On rare occasions, The Club may experience unforeseen issues with its facilities that could pose safety hazards. If such a situation arises, players will be notified 6-12 hours before their booking. Cancellations will be made at no charge, and clients may either reschedule, receive a money voucher, or cash refund for the amount paid.
    3. CANCELLATIONS DUE TO NATIONAL EMERGENCIES
      In the event of a national emergency declared by the UAE Government that poses a health and safety threat, all bookings will be automatically cancelled. Players will be notified 6-12 hours prior to their booking, or immediately if necessary, and will be informed that The Club is closed until further notice. Clients may either reschedule, receive a money voucher, or cash refund for the amount paid.
  11. GOVERNING LAW
    These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of the UAE.
  12. ACKNOWLEDGMENT
    By making a booking and entering The Club, you acknowledge that you have read, understood, and agree to abide by these Terms & Conditions. This agreement is binding for all individuals using The Club under your reservation, and you are responsible for ensuring they also comply with all policies.

Get In Tough!

Get In Tough!

Get in Tough!