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Court rental and facility use

About These Terms & Conditions

These Terms & Conditions outline the policies, rules, and expectations for all guests, players, and members who use the facilities operated by Padel Pro. They are designed to ensure a fair, enjoyable, and safe experience for everyone across our branches. By booking a court or engaging in any activity at our venues, you agree to comply with these guidelines. Please take a moment to review them carefully before your visit.

Introduction

TEAM PADEL PRO DMCC is a private company registered under the laws of the United Arab Emirates, with its registered business address at:

Padel Pro Head Office
Unit No: 4577 DMCC Business Centre
Level No 1, Jewellery & Gemplex 3
Dubai, United Arab Emirates

Team Padel Pro DMCC owns and operates the following licensed establishments, hereinafter referred to as “The Club”, which collectively serve as registered facilities and authorised venues for its business activities:

  1. PADEL PARTNERS FZ LLC
    – Commonly known by the brand name Padel Pro Jumeirah Park
    – Branch Address: Garn Al Sabkha Street, within Sportsmania Complex, Dubai, UAE
  2. TEAM PADEL PRO FACILITIES MANAGEMENT LLC
    – Commonly known by the brand name Padel Pro One Central
    – Branch Address: Padel Pro One Central, Parking 1, The Trade Centre Apartments Block C, One Central, DWTC, Dubai, UAE
  3. TEAM PADEL PRO AL QUOZ SPORT LLC
    – Commonly known by the brand name Padel Pro Al Quoz
    – Branch Address: Padel Pro Al Quoz, Warehouse SO1, Al Marabea St., Industrial Area 2, Al Quoz, Dubai, UAE


By using the facilities owned and operated by Team Padel Pro DMCC, whether through court bookings or for any other purposes, you acknowledge and agree to the following terms and conditions:

RESERVATIONS POLICY

  1. CALL OR MESSAGE TO BOOK: Reservations are required to book courts. Court
    availability cannot be guaranteed for walk-ins.

  2. BOOKING CONFIRMATION: A reservation is considered confirmed once payment is successfully processed and the confirmation message with booking details has been received.
    By confirming a booking, the person making the reservation agrees that all individuals in their group will adhere to these Terms & Conditions. It is the responsibility of the booking holder to ensure all participants comply with The Club’s policies.

  3. TIMELY ARRIVAL: Clients are required to arrive 5-10 minutes before their booking to ensure a smooth start and to avoid impacting subsequent bookings. Late arrivals may result in shortened session times, and in the case of missed bookings, the full booking charge will still apply.

PAYMENTS & REFUNDS POLICY

  1. PAY BEFORE PLAY (Services): All court reservations must be fully paid before the start of each booking.
    • New Clients are required to pay in advance via our Payment Link to reserve a court.
    • Known Clients are allowed to pay at reception before their reserved court booking time.

  2. PAYMENT UPON PURCHASE (Products): All merchandise purchases must be paid in full at the time of sale. No reservations or instalment payments will be accepted.

  3. NO CREDIT (Services & Products): All payments must be settled in full before availing of any service or product. No credit arrangements will be allowed.

  4. NO CASH REFUNDS (Services & Products): Refunds will be issued as Money Vouchers (Club Credit) that can be used to pay for future bookings or shop purchases.
    Money Voucher Terms:
    • Validity: Money Vouchers are valid for 12 months from the date of
      issuance.
    • Non-Transferable: Vouchers can only be used by the original
      recipient and cannot be transferred to others.
      However, in cases where the service could not be provided due to facility related issues, clients may opt for a full refund. Refunds or credits will be issued to all individuals who made a personal payment under the booking in accordance with the applicable terms.

    Third-Party Application Refunds:

    • Refunds for bookings made through third-party applications such as ClassPass and 1Fit cannot be processed by The Club, and clients must
      contact the respective providers directly for any refund requests.

  5. MODES OF PAYMENT: Payments are only accepted through the following official channels:
    • Cash – Pay at Reception
    • Card – Pay at Reception
    • MamoPay – Payment Link
    • Playtomic – Booking Application (3rd Party)
    • ClassPass – Health & Lifestyle Application (3rd Party)
    • 1Fit – Health & Lifestyle Application (3rd Party)
    • Bank Transfer – B2B Clients
    • Cash/Cheque Deposit – B2B Clients

    Payments made outside these official channels are considered invalid.

CANCELLATIONS POLICY

  1. ADVANCE BOOKINGS (12-HOUR NOTICE PERIOD)
    Bookings made a day or more in advance must be cancelled at least 12 hours before the reserved time.

  2. SAME-DAY BOOKINGS (1-HOUR NOTICE PERIOD)
    Bookings made on the same day must be cancelled within 1 hour of receiving the booking confirmation.

  3. RE-BOOKINGS DUE TO LATE CANCELLATION:
    No cancellation notice will be granted for re-bookings after an initial late cancellation. If a booking is cancelled at any time after an adjusted booking schedule, the full charge for the booked service will apply, or 1 voucher will be deducted from your applicable package.

  4. CHARGES ON NO-SHOWS AND LATE CANCELLATIONS:
    NO SHOW: A No-Show occurs when a client fails to arrive for their scheduled booking without prior cancellation or notice. In this case:
    – The full booking amount will be charged or one voucher will be educted from the client’s package.
    – The session cannot be rescheduled or refunded.
    LATE CANCELLATION: A Late Cancellation occurs when a client cancels after the allowed notice period. In this case:
    – The full booking amount will be charged or one voucher will be deducted from the client’s package.
    – The session cannot be refunded.
    The cancellation and no-show policy applies to all individuals listed under the booking. If multiple participants are named, any penalties or deductions will be distributed accordingly. However, if the booking is made under a single name, the listed client will be solely responsible for all charges.

  5. DISPUTED CHARGES & REFUND REQUESTS
    For any payment disputes, including claims of incorrect charges (such as for noshows or late cancellations), clients must contact management within 48 hours of the transaction. This allows time to investigate and resolve the issue promptly. After this 48-hour window, all charges will be deemed final, and no refunds or adjustments will be made. Clients re encouraged to review their charges promptly and reach out within the specified period for any concerns.

  6. WAIVERS ON CANCELLATION CHARGES:
    • FIRST-TIME CANCELLATION FOR LOYAL PLAYERS
      As a courtesy to our regular players, The Club offers a one-time exemption from cancellation charges under the following conditions:
      • Eligibility – This exemption is available only to loyal players who have a consistent booking history with The Club. Management will determine eligibility based on the frequency and reliability of past bookings.
        Loyal Player:         Must have completed at least 10 bookings in the last 3 months
      • One-Time Use Only – This exemption can only be used once per client. Future cancellations will be subject to the standard cancellation policy.
      • Advance Notification Required – The client must inform The Club before the scheduled booking to request this exemption.
      • Subject to Management Approval – The Club reserves the right to approve or deny the request based on the player’s history and circumstances.

      Note: This exemption is a privilege, not a guarantee, and is granted at The Club’s discretion to maintain fairness for all clients.

    • CANCELLATIONS DUE TO MEDICAL EMERGENCIES
      In the case of a medical emergency that prevents a client from attending their booked session, a request for cancellation without penalty may be considered only if the following conditions are met:
      • Timely Notification – The client must inform The Club as soon as possible and before the scheduled booking time. Requests made after the missed booking will not be accepted.
      • Official Medical Proof Required – A valid medical certificate from a licensed healthcare provider must be submitted within 24 hours of the missed session. The document must confirm the client’s inability to participate on the scheduled date. Requests submitted after the missed booking will generally not be accepted. However, in exceptional cases where the client was unable to notify The Club beforehand due to a severe medical emergency, the management may assess the situation and grant a special exemption.
      • Review and Approval by Management – The Club reserves the right to assess the validity of each claim and approve or deny requests at its sole discretion. A history of frequent last-minute cancellations may result in the rejection of future requests.
      • Non-Transferability of Exceptions – Medical-related cancellations apply only to the affected individual. If a client books a court for a group and one or more participants cannot attend due to medical reasons, the booking will remain valid for the remaining participants. The client may choose to proceed with the booking or make necessary adjustments within The Club’s standard cancellation policies.
      • Rescheduling or Club Credit Instead of Refunds – If the request is approved, the client will receive a Money Voucher for the full booking amount, valid for future use. No cash refunds will be issued.Note: Any attempts to abuse or falsify claims (such as submitting fake medical documents) will result in permanent suspension of booking privileges.

RETURNS & REPLACEMENT POLICY

  1. FOR PRODUCTS (Pro Shop Merchandise):
    • 7-DAY RETURN & REPLACEMENT (Unused Items):
      • Items must be in original packaging, with tags attached, and in brand-new condition.
      • Any cost difference between the returned and replacement item must be paid by the client.
      • If the replacement item costs less, a money voucher will be issued for the difference.
    • 30-DAY SUPPLIER WARRANTY (Used Rackets):
      • Replacement is only applicable for manufacturing defects, subject to supplier assessment.

  2. FOR SERVICES (Court Bookings & Packages):
    • PAID BOOKINGS: Clients who cancel within the allowed notice periods will receive a Money Voucher for the amount already paid for the court, which can be used for future bookings or purchases.
    • PACKAGE CONVERSION: Clients with an existing package who wish to switch to a different service or are unable to continue with the service linked to their package may convert their remaining vouchers into their monetary
      value as a Money Voucher. This voucher can be applied toward the purchase of another service or product. Any difference in cost must be covered by the client.

    OFFICIAL INVOICES REQUIRED: All returns and replacements require proof of purchase.

FACILITY USE POLICY

  1. INTENDED USE OF COURTS: Our courts are exclusively designated for Padel activities. Venue rentals for events that include Padel and non-sporting events (such as advertisement shoots or other media productions) are available with prior approval. All venue rentals must be coordinated with management to ensure compliance with club policies. Unauthorised activities are not permitted and may result in immediate termination of the booking and additional penalties.

    No food and beverages are allowed inside the courts, either during regular court reservations or other activities.

  2. MAXIMUM NUMBER OF PLAYERS PER COURT
    • Court Reservations:
      • Full Court Booking – 4 players
      • Matchmaking – 4 players
      • Public Match – 4 players
    • Coaching Sessions:
      • Private Lesson – 1 player, 1 coach
      • Semi-Private Lesson – 2 players, 1 coach
      • Match Play – 3 players, 1 coach
      • Match Training – 4 players, 1 coach
      • Trainings & Clinics – 6 players, 1 coach


      NO EXTERNAL COACHES ALLOWED:       Only official Team Padel Pro DMCC and The Club coaches are allowed to conduct coaching sessions on the premises. This policy ensures the quality and consistency of training programs at Team Padel Pro DMCC and The Club and is not intended to restrict fair competition.

      Clients who bring external coaches without prior approval will have their booking immediately terminated without a refund. This rule applies to all participants under a booking. If any member of a group engages an external coach without approval, the entire booking may be subject to termination without a refund

      Team Padel Pro DMCC and The Club reserves the right to take further action against repeated violations, including banning future bookings.

    • Club Activities:
      • Events – The number of participants per court may vary based on the specific event, with details provided by management.
      • Tournaments – 4 players per court
      • Americanos – 4 players per court
    • Venue Rentals:
      • For Events Requiring Facilitation: The number of participants and any facilitation requirements (such as staff, equipment, etc.) must be disclosed to management for proper planning and approval.
      • For Non-Facilitation Venue Rentals: If the event or rental does not require club facilitation (e.g., advertisement shoots or non-sporting events), the number of participants or attendees must still be disclosed for approval to ensure compliance with club policies

  3. DRESS CODE: clients are required to be wearing proper Padel Tennis/Tennis/Workout attire during their court reservations.
    • Slip-resistant shoes are recommended to avoid accidents.
    • Going shirtless is strictly prohibited on the courts and around The Club grounds.

  4. USE OF OTHER DESIGNATED AREAS
    Clients are expected to use these areas responsibly and respectfully.
    • Reception: Should be used for check-ins, inquiries, payments, and any official matters with club staff.
    • Provided Seating: Reserved for resting between games or events. Personal belongings should not be left in these areas, and excessive socializing postcourt reservations that may cause inconvenience to others should be avoided.
    • Lounge: A space to relax and socialize, but clients must ensure it remains clean and tidy. Excessive noise or disruption in the lounge area is prohibited.
    • Bathrooms: Clients must observe proper hygiene and leave bathrooms clean and free from personal items.
      • Towels: The Club provides bath towels available upon request at the reception for client use, free of charge. However, these towels remain the property of The Club and must be returned after each use. Towels are not to be taken for personal use or removed from the premises. Lost or unreturned towels will incur a AED50 replacement charge.
      • Clients who fail to return towels within 24 hours will be automatically charged.
    • Dining Area: Clients must ensure that all food and drink is consumed in the designated dining area. Drinks must be kept in sealed containers or bottles to prevent spills. The Club reserves the right to prohibit certain food items that may cause excessive mess or b odours. Clients are responsible for cleaning up after themselves and disposing of waste in designated bins.

  5. RESPONSIBILITY FOR GROUP CONDUCT:
    The client making the booking is responsible for ensuring that all individuals in their group adhere to The Club’s rules and regulations during the rental period.
    This includes ensuring appropriate behaviour, adherence to safety protocols, and maintaining respect for other facility users.

  6. LOST OR STOLEN PERSONAL BELONGINGS:
    Team Padel Pro DMCC and The Club cannot be held responsible for any lost or stolen items during the client’s time at the premises.
    • It is the responsibility of each client and all individuals entering The Club to secure their personal belongings at all times. Personal belongings should not be left in common seating areas to avoid obstruction and discomfort to other clients. We recommend keeping valuables in the lockers or not bringing them to the courts.
      • Lockers: The Club has lockers available upon request at the reception for clients to securely store personal belongings during their time at The Club, free of charge. Clients must return locker keys before leaving the premises. Lost or unreturned locker keys will incur an AED50 replacement charge.
      • Clients who fail to return the locker keys within 24 hours will be automatically charged.

    While Team Padel Pro DMCC and The Club are not responsible for lost or stolen items, The Club ensures reasonable security measures, such as surveillance cameras and locker access, to help protect client belongings.

SAFETY & LIABILITY

  1. PHYSICAL FITNESS:
    All participants must ensure they are physically fit to engage in the activities they have booked. If unsure about one’s ability to participate safely, it is recommended to consult with a medical professional before attending The Club.

  2. LIABILITY WAIVER:
    Team Padel Pro DMCC and The Club are not liable for any injuries, accidents, or health issues that may occur during the use of the courts or while on the premises. By booking, clients acknowledge that they are participating at their own risk. This liability waiver applies to all individuals participating under a single booking, not just the person who made the reservation. By using the courts, all players acknowledge that they are engaging in activities at their own risk and agree to adhere to the safety guidelines set by Team Padel Pro DMCC and The Club. All users are encouraged to follow safety protocols and use equipment properly.
    • Emergency Response – Injury During Play
      In the event of an injury during play, the staff on the ground will provide first aid care and assist in arranging further medical help, if needed. However, Team Padel Pro DMCC and The Club are not responsible for any medical costs incurred.


    While Team Padel Pro DMCC and The Club are not liable for injuries or health issues occurring on the premises, The Club is committed to providing a safe environment. Any claims arising from gross negligence or failure to meet safety standards will be assessed.

  3. SUPERVISION OF CHILDREN:
    Children under the age of 18 must be supervised by a parent or guardian at all times. This includes ensuring that children do not engage in activities outside of their intended use and that they follow all safety regulations.

DAMAGES & CLEANLINESS

  1. RESPONSIBILITY FOR DAMAGES: Clients are responsible for any damages that occur to the courts, equipment, or any other part of The Club during their booking. If damages are found after use, The Club reserves the right to charge repair or replacement costs to the individual responsible or the booking holder if responsibility cannot be determined.

  2. RESPONSIBILITY FOR CLEANLINESS: Clients are expected to leave The Club in the same condition in which they found it. If the premises are left dirty or in disarray after regular court booking or venue rentals for events, additional
    cleaning fees may be applied. This includes but is not limited to leaving trash behind, uncleaned equipment, uninstalled marketing or event materials, or debris left on the courts. Clients are expected to leave The Club in the same condition in which they found it. If the premises are left dirty or in disarray after regular court booking or venue rentals for events, additional cleaning fees may be applied. This includes but is not limited to leaving trash behind, uncleaned equipment, uninstalled marketing or event materials, or debris left on the courts.

BEHAVIOR & CONDUCT

  1. UNACCEPTABLE BEHAVIOUR:
    Disruptive, unsafe, or inappropriate behaviour will not be tolerated. This includes but is not limited to, physical altercations, verbal abuse, or disruptive noise that affects other guests. We reserve the right to remove any individual or group from the premises if the behaviour is deemed inappropriate without issuing a refund for the booking.

  2. SUBSTANCE USE:
    The consumption of alcohol on the premises is strictly prohibited. Smoking is also not allowed inside The Club except in the outside areas designated for smoking. Any violations will result in immediate removal from The Club.

  3. FACILITY MANAGEMENT’S RIGHT TO REMOVE INDIVIDUALS:
    If any client or individual disrupts the environment or breaches the code of conduct, facility management reserve the right to remove any individual or group from the premises if the behaviour is deemed inappropriate without issuing a refund for the booking. This is done to ensure the safety, comfort, and enjoyment of all visitors.

    Clients removed from The Club due to misconduct may not be eligible for refunds. However, in cases where the client disputes the reason for removal, they may contact management within 24 hours for a review of the situation

PARKING & ACCESS

  1. DESIGNATED PARKING AREAS: All clients must park their vehicles in the designated parking areas. Unauthorized or improperly parked vehicles may be towed at the owner’s expense.

  2. LIABILITY FOR VEHICLE DAMAGE: The Club is not responsible for any damage, theft, or loss of vehicles or personal items left in vehicles parked on the premises. Clients are advised to lock their vehicles and store valuables securely to minimize risk.

FORCE MAJEURE & RESERVATIONS MODIFICATIONS

Team Padel Pro DMCC and The Club are not liable for disruptions caused by events beyond our control, including natural disasters, weather conditions, national emergencies, or unforeseen facility issues. In such cases, clients may either reschedule their booking, receive a Money Voucher, or a cash refund equal to the amount paid for the reservation.

  1. CANCELLATIONS DUE TO WEATHER CONDITIONS
    In the event of adverse weather (rain, b winds, sandstorms, etc.), players will be informed by The Club whether their bookings can proceed despite the operational challenges or if they need to be cancelled for safety reasons.
    • Discretionary: If the weather condition is expected to cause minor inconvenience, players will be notified and given 4 hours from their booking time to decide whether to cancel or keep their booking. If no decision is made within this period, the booking will be charged.
    • Automatic: If the weather condition poses serious safety hazards or makes
      the courts unserviceable, players will be notified at least 6-12 hours prior to their booking that the reservation is cancelled with no charge. Clients may reschedule or receive a Money Voucher for the amount paid.

  2. CANCELLATIONS DUE TO FACILITIES ISSUES
    On rare occasions, The Club may experience unforeseen issues with its facilities that could pose safety hazards. If such a situation arises, players will be notified 6-12 hours before their booking. Cancellations will be made at no charge, and clients may either reschedule or receive a Money Voucher for the amount paid.

  3. CANCELLATIONS DUE TO NATIONAL EMERGENCIES
    In the event of a national emergency declared by the UAE Government that poses a health and safety threat, all bookings will be automatically cancelled. Players will be notified 6-12 hours prior to their booking, or immediately if necessary, and will be informed that The Club is closed until further notice. Clients may reschedule or receive a Money Voucher for the amount paid.

GOVERNING LAW

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of the UAE.

ACKNOWLEDGMENT

By making a booking and entering The Club, you acknowledge that you have read, understood, and agree to abide by these Terms & Conditions. This agreement is binding for all individuals using The Club under your reservation, and you are responsible for ensuring they also comply with all policies.

PADEL PRO © 2025

Established in 2017, we are the first official Padel club in the Middle East.

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+971 56 554 6665

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